:root{
  --bg:#ffffff; --bg2:#f5f5f7; --ink:#1d1d1f; --ink2:#6e6e73; --line:#e3e3e6;
  --blue:#0071e3; --blue-d:#0060c0; --green:#34c759; --red:#ff3b30; --amber:#ff9f0a;
  --purple:#5e5ce6; --radius:18px; --radius-s:12px;
  --shadow:0 4px 20px rgba(0,0,0,.06); --shadow-h:0 8px 30px rgba(0,0,0,.10);
}
*{box-sizing:border-box;margin:0;padding:0}
html,body{background:var(--bg2);color:var(--ink);
  font-family:-apple-system,BlinkMacSystemFont,"SF Pro Text","SF Pro Display","Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  -webkit-font-smoothing:antialiased;line-height:1.5;font-size:15px}
button{font-family:inherit;cursor:pointer;border:none;background:none;color:inherit}
input,select,textarea{font-family:inherit;font-size:15px}
a{color:var(--blue);text-decoration:none}
.hidden{display:none!important}
.wrap{max-width:1080px;margin:0 auto;padding:34px 22px 60px}
.wrap-narrow{max-width:640px}
.card{background:var(--bg);border-radius:var(--radius);box-shadow:var(--shadow);padding:26px}
.btn{background:var(--blue);color:#fff;font-weight:500;font-size:15px;padding:12px 22px;border-radius:999px;transition:.15s;display:inline-flex;align-items:center;gap:8px}
.btn:hover{background:var(--blue-d)}
.btn:disabled{opacity:.4;cursor:not-allowed}
.btn.ghost{background:var(--bg2);color:var(--ink)}
.btn.ghost:hover{background:#ececee}
.btn.sm{padding:8px 16px;font-size:13.5px}
.btn.danger{background:#fff;color:var(--red);box-shadow:inset 0 0 0 1px var(--red)}
.btn.block{width:100%;justify-content:center}
.field{margin-bottom:16px}
.field label{display:block;font-size:13px;font-weight:600;color:var(--ink2);margin-bottom:6px}
.field input,.field select,.field textarea{width:100%;padding:12px 14px;border:1px solid var(--line);border-radius:var(--radius-s);background:var(--bg);transition:.15s}
.field input:focus,.field select:focus,.field textarea:focus{outline:none;border-color:var(--blue);box-shadow:0 0 0 3px rgba(0,113,227,.15)}
.field textarea{resize:vertical;min-height:96px}
.row{display:flex;gap:14px}.row>*{flex:1}
.pill{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:600;padding:4px 11px;border-radius:999px}
.muted{color:var(--ink2)}
.hr{height:1px;background:var(--line);margin:22px 0;border:0}
h1{font-size:32px;letter-spacing:-.02em;font-weight:650}
h2{font-size:21px;letter-spacing:-.01em;font-weight:650}
h3{font-size:16px;font-weight:650}
.logo{font-weight:700;letter-spacing:-.02em}
.hero-c{text-align:center;padding:14px 0 24px}
.hero-c .logo{font-size:22px}
.center{text-align:center}
.steps{display:flex;gap:8px;justify-content:center;margin:22px 0 26px}
.dot{width:34px;height:5px;border-radius:999px;background:var(--line)}
.dot.on{background:var(--blue)} .dot.done{background:var(--green)}
.type-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.type-card{border:1.5px solid var(--line);border-radius:var(--radius-s);padding:18px;text-align:left;transition:.15s;background:var(--bg);position:relative}
.type-card:hover{border-color:var(--blue);transform:translateY(-2px);box-shadow:var(--shadow)}
.type-card.sel{border-color:var(--blue);background:#f2f8ff}
.type-card.muted-card{background:#fbfbfc;opacity:.72}
.type-card.muted-card:hover{opacity:1;border-color:var(--ink2);box-shadow:none;transform:none}
.type-card.muted-card.sel{border-color:var(--ink2);background:#f3f3f5;opacity:1}
.type-card .ico{font-size:26px;margin-bottom:8px}
.type-card b{display:block;margin-bottom:3px}
.type-card span{font-size:12.5px;color:var(--ink2)}
.res-opt{display:flex;align-items:center;gap:12px;border:1.5px solid var(--line);border-radius:var(--radius-s);padding:14px 16px;margin-bottom:10px;cursor:pointer;transition:.15s}
.res-opt:hover{border-color:var(--blue)} .res-opt.sel{border-color:var(--blue);background:#f2f8ff}
.res-opt input{width:18px;height:18px;accent-color:var(--blue)}
.refund-cond{background:var(--bg2);border-radius:var(--radius-s);padding:14px 16px;margin:-4px 0 12px}
.refund-cond .rc-title{font-size:12.5px;font-weight:700;margin-bottom:8px}
.refund-cond ul{margin:0;padding-left:18px}
.refund-cond li{font-size:12.5px;color:var(--ink2);line-height:1.45;margin-bottom:5px}
.policy-list{list-style:none;display:flex;flex-direction:column;gap:12px}
.policy-list li{position:relative;padding:12px 14px 12px 40px;background:var(--bg2);border-radius:var(--radius-s);font-size:13.5px;line-height:1.45}
.policy-list li:before{content:"";position:absolute;left:15px;top:15px;width:8px;height:8px;border-radius:50%;background:var(--blue)}
.drop{border:2px dashed var(--line);border-radius:var(--radius-s);padding:30px;text-align:center;color:var(--ink2);transition:.15s;cursor:pointer}
.drop:hover{border-color:var(--blue);background:#f2f8ff}
.thumbs{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}
.thumb{background:var(--bg2);border-radius:8px;padding:6px 10px;font-size:12px;display:flex;align-items:center;gap:6px}
.thumb button{color:var(--red);font-weight:700}
.thumb img{width:44px;height:44px;object-fit:cover;border-radius:6px}
.thumbs img{width:104px;height:104px;object-fit:cover;border-radius:10px;border:1px solid var(--line);cursor:pointer}
.success .check{width:76px;height:76px;border-radius:50%;background:var(--green);color:#fff;font-size:40px;display:flex;align-items:center;justify-content:center;margin:0 auto 18px}
.casebig{font-size:30px;font-weight:700;color:var(--blue);margin:6px 0}
.mini-note{font-size:12px;color:var(--ink2);background:#f2f8ff;border:1px solid #d6e8ff;border-radius:10px;padding:10px 12px;margin-top:10px}
.mini-link{font-size:12px;color:var(--blue);font-weight:600;margin-top:6px;cursor:pointer;display:inline-block}
/* panel */
.topbar{background:rgba(255,255,255,.85);backdrop-filter:saturate(180%) blur(20px);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:50;padding:14px 22px;display:flex;align-items:center;justify-content:space-between}
.topbar .logo{font-size:18px}
.tabs{display:flex;gap:4px;flex-wrap:wrap;margin:22px 0 20px}
.tab{padding:9px 16px;border-radius:999px;font-size:13.5px;font-weight:500;color:var(--ink2);background:var(--bg);transition:.15s;box-shadow:var(--shadow)}
.tab.active{background:var(--ink);color:#fff}
.tab .cnt{opacity:.6;margin-left:4px}
.mgrid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:14px}
.metric{background:var(--bg);border-radius:var(--radius);padding:18px 20px;box-shadow:var(--shadow)}
.metric .k{font-size:12px;color:var(--ink2);font-weight:600;margin-bottom:8px}
.metric .v{font-size:26px;font-weight:700}
.metric .sub{font-size:12px;color:var(--ink2);margin-top:3px}
.metric.accent .v{color:var(--blue)} .metric.good .v{color:var(--green)} .metric.loss .v{color:var(--red)}
.split{display:grid;grid-template-columns:1.4fr 1fr;gap:14px;margin-bottom:14px}
.bar-row{display:flex;align-items:center;gap:10px;margin-bottom:12px}
.bar-row .lab{width:150px;font-size:13px;font-weight:500}
.bar-track{flex:1;height:10px;background:var(--bg2);border-radius:999px;overflow:hidden}
.bar-fill{height:100%;border-radius:999px}
.bar-row .val{width:120px;text-align:right;font-size:12.5px;color:var(--ink2)}
.kv{display:flex;justify-content:space-between;padding:5px 0;font-size:13.5px;border-bottom:1px solid var(--bg2)}
.kv:last-child{border-bottom:0}.kv .k{color:var(--ink2)}
.tbl{width:100%;border-collapse:collapse;background:var(--bg);border-radius:var(--radius);overflow:hidden;box-shadow:var(--shadow)}
.tbl th{text-align:left;font-size:11.5px;text-transform:uppercase;letter-spacing:.04em;color:var(--ink2);font-weight:600;padding:14px 16px;background:var(--bg2)}
.tbl td{padding:14px 16px;border-top:1px solid var(--line);font-size:13.5px;vertical-align:middle}
.tbl tr.clk{cursor:pointer}.tbl tr.clk:hover td{background:#fafafb}
.cid{font-weight:600}.flag{color:var(--amber)}
.s-revision{background:#fff4e0;color:#b26a00}.s-aprobado{background:#e3f6e8;color:#1a7d34}
.s-rechazado{background:#ffe9e7;color:#c9271a}.s-etiqueta_senny{background:#eae9ff;color:#4340c4}
.s-seguimiento_enviado{background:#e0f0ff;color:#0060c0}.s-entregado{background:#e3f6e8;color:#1a7d34}
.s-reembolso_realizado{background:#e3f6e8;color:#1a7d34}
.t-senny{background:#eae9ff;color:#4340c4}.t-nuestra{background:#ffe9e7;color:#c9271a}
.t-fallado{background:#fff4e0;color:#b26a00}.t-devolucion{background:#e0f0ff;color:#0060c0}
.overlay{position:fixed;inset:0;background:rgba(0,0,0,.32);z-index:200;display:flex;justify-content:flex-end}
.drawer{width:min(560px,100%);background:var(--bg2);height:100%;overflow-y:auto;padding:0 0 40px}
.drawer .dhead{position:sticky;top:0;background:rgba(245,245,247,.92);backdrop-filter:blur(16px);padding:20px 24px 14px;border-bottom:1px solid var(--line);z-index:2}
.drawer .dbody{padding:20px 24px}
.dsec{background:var(--bg);border-radius:var(--radius);padding:18px 20px;margin-bottom:14px;box-shadow:var(--shadow)}
.dsec h3{margin-bottom:12px}
.close-x{font-size:22px;color:var(--ink2);line-height:1}
.state-picker{display:flex;flex-wrap:wrap;gap:7px}
.state-picker button{font-size:12px;font-weight:600;padding:6px 12px;border-radius:999px;background:var(--bg2);color:var(--ink2);border:1px solid var(--line)}
.state-picker button.on{background:var(--ink);color:#fff;border-color:var(--ink)}
.timeline{list-style:none}
.timeline li{position:relative;padding:0 0 16px 22px;font-size:13px}
.timeline li:before{content:"";position:absolute;left:3px;top:4px;width:9px;height:9px;border-radius:50%;background:var(--blue)}
.timeline li:after{content:"";position:absolute;left:7px;top:13px;bottom:0;width:1px;background:var(--line)}
.timeline li:last-child:after{display:none}
.timeline .dt{color:var(--ink2);font-size:11.5px}
.chk{display:flex;align-items:center;gap:9px;font-size:13.5px;padding:8px 0;cursor:pointer}
.chk input{width:18px;height:18px;accent-color:var(--blue)}
.item-row{display:flex;gap:6px;align-items:center;margin-bottom:8px}
.item-row select{flex:1;min-width:0;padding:9px 10px;border:1px solid var(--line);border-radius:10px}
.item-row .qty{width:58px} .item-row .uni{width:96px}
.item-row input{width:100%;padding:9px 8px;border:1px solid var(--line);border-radius:10px}
.item-row .lt{width:74px;text-align:right;font-size:12.5px;font-weight:600}
.empty{text-align:center;color:var(--ink2);padding:50px 20px}
.toast{position:fixed;bottom:26px;left:50%;transform:translateX(-50%);background:#1d1d1f;color:#fff;padding:12px 22px;border-radius:999px;font-size:13.5px;z-index:999;box-shadow:var(--shadow-h)}
.loginbox{max-width:380px;margin:80px auto;padding:0 22px}
@media(max-width:760px){.mgrid{grid-template-columns:1fr 1fr}.split{grid-template-columns:1fr}.type-grid{grid-template-columns:1fr}.row{flex-direction:column;gap:0}.hide-m{display:none}}